Student Services

Our dedicated Student Services teams are here to support you across both our Adelaide and Melbourne campuses. We have a dedicated chat service available for all students, and you can always email or call us. For students studying in Adelaide, we have our Student Services Hub and in Melbourne, our Student Support team is onsite.

Watch the video to find out more about our Student Services


The happiness and well-being of all our students is important during their time at the College. Students may meet with our Student Service team at any time to discuss any challenges or concerns that may arise. They also organise activities and social events for students. Our dedicated team offer the following services to ensure every student enjoys their time at the College:


Academic Guidance

The College’s full-time Student Services team closely monitor the academic performance of College students and assist students with any issue related to managing their study and workload. Student Services can also help students to find out more about the pathway to their chosen career., and provide assistance with university applications.


Personal Counselling

The College Student Services team work hard to ensure the happiness and well-being of all students during their time at the College. Students can meet with them at any time to discuss problems that may arise. A Student Services Coordinator also closely supervises under 18-year-old students with regular meetings and reports back to parents.



If you require assistance with this, we have a dedicated Accommodation Manager who will help you find a place to live that best suits your personal needs.


Airport Pick-up

If you are under 18 years of age when you start at the College or prefer the convenience, the College will arrange an airport pick-up for you. Please refer to our fees page for the airport pick-up fee. To arrange an airport pick-up, contact your representative if they organised your enrolment. Alternatively, contact with your full name, the program you are enrolled in, arrival date, flight number and time and we will send you the confirmation of your airport pick-up.


On-arrival Services

  • Assistance with public transport
  • Social events to meet other students and make friends
  • Orientation to the University of Adelaide campus
  • University of Adelaide Student Card
  • Transfer to accommodation


Under 18 Students (International)

If you are under the age of 18, Australian law considers you to be a minor and as such the College takes special interest in your welfare and development.

Under 18 students are required to meet with an allocated class teacher every two weeks so that the College can assess general welfare and ensure that students are managing well in their new environment regarding their accommodation, finances, friendships, health, studies and contacting their family on a regular basis. The College takes their responsibility to take care of under 18 students very seriously and regular checks are made to ensure that circumstances during their time in Adelaide are optimal at all times.

It is a requirement under Australian law that students keep the College informed at all times of where they are living. Under 18 students are not permitted to live in ‘Independent Rental’ accommodation until they are 18 years of age. It is a requirement of the Australian Department of Home Affairs that students under the age of 18 live in accommodation approved by the College until they turn 18. This approved accommodation is exclusive to homestay or a residence where prior arrangements have been made with management for extra supervision.

While the College welcomes students under the age of 18, the University of Adelaide has rules regarding the admission of students who are under 18 years old. Students must be at least 17 years old at the commencement of their respective University of Adelaide program. Please contact the College to ensure you comply with the University’s age admission rules.

For more information please download the pdf


Health Cover

It is a condition of an Australian student visa that students obtain Overseas Student Health Cover. Please refer to the International Fees section here. There are several good health centres and hospitals with medical practitioners close to the College campus including the University’s on-campus health service. The student services staff can help you book in to see a doctor if you feel unwell.


Sexual Assault, Sexual Harassment

The University of Adelaide College is committed to ensuring our community is free from sexual harassment and assault. Sexual assault and sexual harassment are not tolerated. This webpage provides information on where to get help if you have been assaulted or know of anyone who has. Remember, you are not alone and will be supported. If you need emergency assistance, you can contact any of these 24-hour services:

  • Emergency Services – 000
  • Yarrow Place Rape & Sexual Assault Service – 1800 817 421 (Free call) or (08) 8226 8787 (after hours emergency)
  • National Sexual Assault and Domestic Family Violence Counselling Service – 1800 737 732
  • University of Adelaide Campus Security – (08) 8313 5990
  • College emergency telephone – 0400 807 815

More information can be accessed here.

Download the list of First Responders for Adelaide and Melbourne campuses.


Disability Support

Students enrolled at The University of Adelaide College can receive support with their studies if they have a diagnosed disability or ongoing medical or health condition.  A Disability Advisor can help to identify Reasonable Adjustments in your studies to help you achieve your academic goals.

For information on who we can help please refer here.

For more information on how we can help please refer here.

Disability Support services are based in Adelaide and are offered to students across North Terrace and Melbourne Campus locations.

Please note, students enrolled in The University of Adelaide College Foundation Studies Program are not eligible to use the Disability Support service. Students enrolled in this program are required to complete a University of Adelaide College Reasonable Adjustment application and submit to the Academic Manager.



Click here for more information from the Equal Opportunity Commission



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Last updated: Monday, 06 May 2024